Cancellation Policy
Payment, Pre-Tour Requirements, and Important Information:
Private Tours:
Non-refundable Deposit: A 25% non-refundable deposit is required at the time of booking. The full cost of the tour is due no later than 7 days prior to the scheduled tour date for all bookings made in advance. This deposit secures your spot and ensures a high-quality experience.
Bookings Made Within One Week (7 Days) Prior to the Tour: Full payment of deposit and balance is required at the time of booking to secure last-minute reservations and expedite preparations.
Liability Waiver: All guests must sign a liability waiver before boarding. The waiver will be provided electronically and must be completed for each participant before the tour begins. If you are unable to access the electronic waiver, a physical copy of the waiver will be provided to be signed at the dock prior to boarding.
Guest Intake Form: We ask guests to fill out the guest intake form which helps us to know important information regarding swimming and snorkel skill level, medical conditions or allergies and preferences. This helps us to prepare the best tour possible for you with your preferences, comfort and safety in mind.
Private Tours Cancellation Policy:
Booking and Deposit: A 25% non-refundable deposit is required at the time of booking.
In the event of a tour cancellation due to adverse weather conditions, this deposit will be fully refunded.
For all other situations outside of adverse weather the cardholder is responsible for all merchant fees and VAT, regardless of the cancellation circumstances.
Guest Cancellations:
More than 1 week (7+ days) before the tour: Full refund of the remaining balance (excluding the non-refundable deposit, VAT, and merchant fees).
Between 3 to 7 days before the tour: 50% refund of the remaining balance (excluding the non-refundable deposit, VAT, and merchant fees).
Less than 72 hours before the tour: No refund provided. However, if you must cancel within 72 hours of your tour date, we are happy to discuss holding a portion of your unused payment toward future tours.
Special Circumstances: In the event of a major medical emergency or other significant unforeseen circumstances, please provide supporting documentation for us to consider exceptions to our policy. We aim to work with you to find a fair solution, such as rescheduling your tour, partial refunds, or holding a portion of your payment for a future tour.
Inclement Weather: If the weather on your scheduled tour day is concerning, we will reschedule if possible or issue a full refund. Our vessel is designed for smooth sailing in less-than-ideal conditions, but your safety and a good experience are our priorities. For some fishing adventures, we may proceed in light rain but will reschedule or refund if lightning strikes or seas are too rough.
No-Shows and Non-Compliance: No refunds will be issued for no-shows, guests who show up intoxicated, or those who cannot participate due to conditions outlined in our "Who This Tour Is Not Suitable For" section in the FAQ. Please review these guidelines carefully before booking and contact us if you have any questions.
Cruise Ship Passengers: If cruise ship itinerary changes prevent you from going on your tour at the scheduled time, we will issue a refund. Please alert us at least 24 hours before your scheduled tour to avoid penalties. If we are alerted after this period, no refund will be issued. When booking, please schedule your tour at least an hour after your cruise ship is scheduled to arrive.
Your Responsibility:
Please inform us of any special requirements or potential issues at the time of booking.
It is your responsibility to be able to receive calls or emails from us for updates on your tour. This ensures we can accommodate your needs and provide a safe, enjoyable experience.
This policy is designed to ensure that we can continue to offer exceptional experiences while maintaining clear and fair expectations for our guests.
Tour Restrictions
Our tours are not suitable for the following
Important to note: For safety reasons, age restrictions apply for snorkelling. Please note that younger children or those without prior snorkelling experience may not be able to participate in this activity.
Guests 17 years old and younger must be accompanied by an adult.
Every participant must sign a liability waiver prior to the tour.